Guests who cancel within the allowed cancellation period may receive a full or partial refund, depending on the booking terms and advance notice provided before check-in. Guests have five days prior to check in date to cancel booking for a full refund. For short term stays only.
Cancellations made within 24 hours of check-in may result in a partial or no refund, depending on the booking policy and circumstances of cancellation.
Guests who leave before their scheduled checkout date may not receive a refund for unused nights, as policies vary based on booking terms and circumstances.
If a significant property issue affects your stay, we may offer a refund or alternative accommodation, depending on the severity and availability of solutions.
Guests who fail to check in without prior notice are not eligible for a refund, as the reserved dates were held exclusively for their stay.
Approved refunds are processed within 5-10 business days, depending on the payment method and financial institution. Processing times may vary based on banking policies.
Some special rates and promotions may be non-refundable. Guests should review the cancellation policy before booking.
